The Project Officer will support the implementation and coordination of the e-Voucher assistance program in Islamabad, ensuring efficient delivery of digital food assistance to the vulnerable communities. The role focuses on beneficiary management, partner coordination, data oversight, and operational troubleshooting to ensure seamless e-Voucher distributions in alignment with Donor guidelines.

Key Responsibilities:

1. Program Implementation & Coordination

• Oversee day-to-day e-Voucher operations, including beneficiary registration, card distribution, and redemption monitoring.
• Coordinate with partner banks/POS providers to ensure smooth e-Voucher transactions at retail outlets.
• Conduct regular field visits to monitor e-Voucher usage, retailer compliance, and beneficiary feedback.
• Ensure gender-sensitive targeting (e.g., prioritizing female-headed households) per project criteria.

2. Beneficiary & Data Management

• Verify beneficiary lists with BISP/Nadra databases to prevent duplication/fraud.
• Maintain accurate records & resolve e-Voucher activation, PIN, or transaction issues in collaboration with the technical teams.
• Compile weekly/monthly redemption reports for donor review.

3. Stakeholder Engagement

• Liaise with the local authorities for the smooth implementation.
• Train retailers, field staff, and community leaders on e-Voucher protocols and grievance mechanisms.
• Represent the project in cluster meetings and workshops related to cash-based transfers (CBT).

4. Monitoring & Compliance

• Conduct Post-Distribution Monitoring (PDMs) to assess program impact and beneficiary satisfaction.
• Ensure compliance with WFP’s anti-fraud measures and PSEA (Protection from Sexual Exploitation & Abuse) policies.
• Resolve the operational challenges timely (e.g., connectivity issues, stockouts).

5. Reporting & Documentation

• Prepare activity reports, success stories, and case studies for donors.
• Document lessons learned to improve future e-Voucher programming.

Required Qualifications 

• Bachelor’s/master’s in development studies, Economics, or Social Sciences.

Experience:

• 3-4 yrs in cash-based transfers (CBT), e-Voucher programs, or humanitarian projects (experience with NGO or INGO preferred).
• Experience in data management, beneficiary registration, or MIS tools.